Black Iris Creative
Sales Operations Manager
Jordan - Amman
2016 to 2017
Designed the agency sales process for different services and products.
Customized communication structure, CRM, KPIs and targeting strategies for all departments.
Launched “Digital marketing” department to become the dominant service in the agency.
Design, monitor and report events, clients and agency marketing strategies and budgeting.
Ensure smooth cross-department operations and resolve challenges.
Business development and key accounts management.
Managing, analyzing and reporting revenue streams to stakeholders.
Non-stop falafel & coffee.
UAE - Dubai
2015 to 2016
Analyze and develop A-Z solutions for companies that are solely electronic and Internet-based.
Qualify and Influence a pipeline of opportunities to buy or retain service by educating them about their needs and presenting solutions.
Recommend logistic and online payment solutions through integration with leading 3rd party complimentary service providers.
Effectively execute and manage every element of the sales process on an individual level.
Work hand-in-hand with the digital marketing and post-sales teams to maintain KPIs and locate organizational growth potentials.
Directed a short comic documentary “Day in Sales” with our Dubai team.
Arab Drug & Trading
Technical Sales - Vet
Jordan - Amman
2013 to 2015
Developed a solid technical knowledge base about the company's products, services, and clients.
Designed and executed pre-sales promotions & sales plans.
Customer relation management & consulting service selling CSS.
Increased sales using historic and existing sales records to maintain constant growth and reliable forecasts.
Assisted in organizing & attended multiple training events with team members including professional sales and marketing techniques, managed service selling and professional presentations.
Tactical competitors and market studies to gain competitive advantage.
Maintained a high benchmark to after-sale service and feedback tools.
Jordan & Egypt
2010 to 2013
Generated leads by locating and contacting a wide range of potential customers through building a contact database and using an existing one.
Presented hundreds of professional sales and opportunity presentations using personal communication skills that are based on products knowledge and the company’s policy and procedures.
Maximized team sales through training systems, developing and motivating the expanding team.
Identified opportunities in potential regional markets, leading the organizations’ expansion in Egypt (Feb2013-May2013).
Delivered consistent sales results through the application of created action plans based on forecasting the fluctuating seasonal and cultural elements to ensure consistent sales result.
Organized 3 independent NFP regional training events based in Jordan, as director assistant managing core teams of logistics, hosting set up, wellness, and audio/video with the event registration department.
Courses & Certification
Basic visual and physical examination
Assist in emergency critical cases
Reporting, archiving and forms filling
Animal house management
Survived multiple near-death experiences!
Spirit of Jordan
Managed & lead “Environment Spirit”
Social Media & Press Management
Rally for a cause & volunteer teambuilding
Charity event organizations
Culture– Environment– Education– The Helping Hand
- Music Composing
- Reading & Learning
- Audio Production
- Free & Scuba Diving
- Martial Arts
- Web & Mobile Development